If you’re an Airbnb property investor, then you know the importance of feedback from guests.
Not only does it help you improve your service, but it also helps you attract new guests and maintain a high rating.
In this blog post, we will discuss five strategies that you can use to get better feedback from your guests!
Why is Feedback Important?
Feedback is important for a number of reasons. It helps you understand what guests liked or didn’t like about their stay, which can help you improve your service.
Additionally, feedback is one of the main factors that Airbnb uses to determine your listing’s ranking in search results. The higher your rating, the more likely guests are to find your listing!
Finally, feedback is a great way to build relationships with guests. If you take the time to respond to reviews, whether they are positive or negative, guests will appreciate it and be more likely to book with you again in the future.
How to Get Better Feedback from Guests
So how can you get better feedback from your guests?
Here are five strategies that you can use:
1. Talk to Your Guests
If your primary purpose is to improve your service, you can talk to your guests directly for verbal feedback. This is a great way to get detailed information about what guests liked or didn’t like. You can also use this opportunity to thank guests for their feedback, which will show them that you value their input!
To do this, if they’re returning the key in person, ask them how their stay was when you see them. You could say something like, “We’re so glad you enjoyed your stay! Is there anything we could have done to make it even better?”
Pro Tip: Be sure to thank guests for their feedback, regardless of whether it is positive or negative. This will show them that you value their input!
Even if a guest doesn’t have any constructive feedback, simply thanking them for their business can go a long way.
2. Send a Message After Their Stay
One of the best ways to get feedback from guests is to send them a message after their stay. You can thank them for their business and ask if they had any suggestions on how you could improve your service. This is a great way to get honest feedback that you can use to make changes to your business.
Pro Tip: Use an automated message service like Airbnb’s Messaging tool to easily send messages to all of your guests without having to type out each one individually.
When using an automated message service, be sure to personalise each message so that it doesn’t sound like a generic form letter. This will show guests that you care about their experience and value
3. Leave a Review for Your Guests
Another great way to get feedback from guests is to leave a review for them online after they check out. Not only will this show them that you appreciate their business, but it will also give them an opportunity to improve your own rating.
Most guests are happy to return the favour and will leave a positive review for you if they had a good experience.
Pro Tip: When leaving a review for your guests, be sure to mention specific things that you liked about their stay. This will show them that you were paying attention and will make their review more meaningful.
For example, you could say something like, “Thank you so much for being such a great guest! I really appreciate how clean you kept the house during your stay.”
Leaving reviews is a great way to build relationships with guests and ensure that they had a good experience.
4. Offer a Discount or Coupon
Another way to get feedback from guests is to offer them a discount or coupon if they leave a review. This is a great way to incentivize guests to leave feedback, and it can also help you boost your rating.
Pro Tip: When offering a discount or coupon, be sure to mention it in your listing description so that guests are aware of it before they book.
This will ensure that only guests who are interested in leaving a review will take advantage of the offer.
5. Ask a Friend or Family Member to Book
If you’re struggling to get feedback from guests, you can always ask a friend or family member to stay at your property. This way, you’ll be able to get an honest opinion about your business and make any necessary changes.
Pro Tip: When asking a friend or family member to stay at your property, be sure to let them know that you’re looking for honest feedback. This way, they won’t feel like they have to sugarcoat their experience.
Asking a friend or family member to stay at your property is a great way to get an honest opinion about your business.
These are just a few of the many ways that you can get feedback from guests. By using these strategies, you’ll be able to improve your business and provide a better experience for your guests.
To know more, get in touch with us today.
